Greetings from Advanced Dentistry of Blakeney
Drs. John Pinnix and George Betancourt would like to extend our sincerest best wishes to you and your families. We hope that you continue to navigate these most difficult times with strength, perseverance and the promise that we will all soon return to 'business as usual'.
Please note, the purpose of this email is not to go into detail about our office protocols during the current COVID- 19 response. We always have and will continue to maintain the highest level of aseptic and sterilization techniques. Regarding our office hours, we are presently closed as a result of recommendations provided by the Centers for Disease Control and Prevention as well as the American Dental Association. For patients with upcoming appointments, trust that we will communicate directly with you via phone call to reschedule them as we learn more about our current situation.
For the time being, we want to extend to you, our patients, the helping hand you need during these times for all things dental. While we may be limited in terms of office hours and available services, Drs. Pinnix and Betancourt remain available to you via other modalities. For example, we ask that you please find and follow our social media pages, pinnixandbetancourt on Instagram, Advanced Dentistry of Blakeney on Facebook, and @BlakeneySmiles on Twitter. We will use these social media outlets as a means of communication and also a way to provide a Question & Answer forum for general questions anyone may have.
For personal/private needs related to ongoing treatment or your dental health, we will be available to schedule a virtual consultation. This may be accomplished via FaceTime, Zoom meeting or other platform whereby we may have a face to face encounter. These will be available to you, our patient, as a courtesy.
These are unprecedented times for us all. We strive to be on the front edge of the capabilities and service we provide our patients. Much of that depends on our availability and communication. We are here and we will, across any medium possible, provide the guidance you need during these difficult times. We ask that you please reach out to us either via email to the office (firstname.lastname@example.org), one of our social media platforms, or our phone line from which you can leave a message. We will make every effort possible to get back to you in a timely manner.
From Drs. Pinnix, Betancourt and our entire staff at Advanced Dentistry of Blakeney, we hope you and your families manage the COVID-19 pandemic with an abundance of care, caution and respect for the well being of our community.
Drs. John M. Pinnix, George A. Betancourt and the staff of Advanced Dentistry of Blakeney
At Advanced Dentistry of Blakeney, the dental team understands the importance of working together as a unit. The staff gets along both professionally and personally. This translates to a more comfortable and welcoming atmosphere for patients, as well.View transcript
Dr. Pinnix: One of my favorite things at dentistry is changing someone's life by changing their smile and being able to transform them and give them the confidence that they need and deserve. That truly is what I love more than anything. Dr. Betancourt: One of the greatest things about what we do is the ability to deliver a final product that people see, that people use, and it's nice to know that when they walk out of the office, I've given them something, something that they take away, that really changes how they live their lives, how they smile, how they eat their favorite foods. And making that difference in somebody's life makes my job very rewarding. Amber: A smile does everything for your confidence. We've had several patients come in, very low self-esteem. I'll never forget a girl that we had. She was a beautiful girl, but she had no confidence. Dr. Pinnix: She had short, darker teeth and they were pretty heavily worn, so they were just small teeth and she always wanted bigger teeth. And then we were able to do some veneers and she was ecstatic. And you love that when it just lit up her face. And she still, to this day, take selfies and then sends them to me and be like "Love my new smile, Dr. Pinnix." And it just makes you feel good. That's like the gift that keeps on giving. Dr. Betancourt: A great part of our success is our staff. So many of them have been with us for many, many years. And everybody helps each other out and we couldn't do what we do without the staff. They are absolutely fantastic. Amber: All of us girls are best friends that work in Advanced Dentistry of Blakeney. We've been at each other's weddings. We've thrown bridal parties for each other. We've been there for children's births. We've been there for birthday parties. Amanda: I do think being friends makes a difference for patients. We all get along very well. We work great as a team, and I think that the patients see that. I think that they see how friendly everyone is and how good they get along. And that translates with the ease of coming into the office. Maria: It's just a family. I see myself being here, being part of the team for a long time. It's just Dr. Betancourt and Dr. Pinnix are the best bosses to work for. They care for their employees. They're amazing. Every person that walks in the office, I just know that they're in good hands. Dr. Betancourt: One of the things that we really encourage is feedback through a variety of means, but it's amazing how many patients are willing to share their thoughts, mostly positive but occasionally a negative one too. And really, we're all the better for it. We love to hear the compliments. We love to hear the criticisms. And we use that as fuel for how we continue to improve. We are not an office that just sits back and thinks that we've got it all figured out. We continue to learn and we continue to get better. Our goals are to always improve and provide a better patient experience and to really give people the best of what we can offer.