Greetings from Advanced Dentistry of Blakeney
Drs. John Pinnix and George Betancourt would like to extend our sincerest best wishes to you and your families. We hope that you continue to navigate these most difficult times with strength, perseverance and the promise that we will all soon return to 'business as usual'.
Please note, the purpose of this email is not to go into detail about our office protocols during the current COVID- 19 response. We always have and will continue to maintain the highest level of aseptic and sterilization techniques. Regarding our office hours, we are presently closed as a result of recommendations provided by the Centers for Disease Control and Prevention as well as the American Dental Association. For patients with upcoming appointments, trust that we will communicate directly with you via phone call to reschedule them as we learn more about our current situation.
For the time being, we want to extend to you, our patients, the helping hand you need during these times for all things dental. While we may be limited in terms of office hours and available services, Drs. Pinnix and Betancourt remain available to you via other modalities. For example, we ask that you please find and follow our social media pages, pinnixandbetancourt on Instagram, Advanced Dentistry of Blakeney on Facebook, and @BlakeneySmiles on Twitter. We will use these social media outlets as a means of communication and also a way to provide a Question & Answer forum for general questions anyone may have.
For personal/private needs related to ongoing treatment or your dental health, we will be available to schedule a virtual consultation. This may be accomplished via FaceTime, Zoom meeting or other platform whereby we may have a face to face encounter. These will be available to you, our patient, as a courtesy.
These are unprecedented times for us all. We strive to be on the front edge of the capabilities and service we provide our patients. Much of that depends on our availability and communication. We are here and we will, across any medium possible, provide the guidance you need during these difficult times. We ask that you please reach out to us either via email to the office (firstname.lastname@example.org), one of our social media platforms, or our phone line from which you can leave a message. We will make every effort possible to get back to you in a timely manner.
From Drs. Pinnix, Betancourt and our entire staff at Advanced Dentistry of Blakeney, we hope you and your families manage the COVID-19 pandemic with an abundance of care, caution and respect for the well being of our community.
Drs. John M. Pinnix, George A. Betancourt and the staff of Advanced Dentistry of Blakeney
In her dentistry testimonial, Clare describes the high level of customer service at Advanced Dentistry of Blakeney. Drs. Pinnix and Betancourt create an environment where she and her husband are comfortable enough to ask questions and be proactive about their care. Our doctors ensure that each patient feels welcome and informed.View transcript
Customer service, I think, is becoming a lost art in some areas. I think that finding somebody that relates to you and can give you the customer service that you want is so important, especially in your medical and your health fields. If you can't be comfortable with your doctor and think that he has your best interest, you need to find another doctor. The same so much goes for your dentist, because so much of your health is based on your dental health. Dr. Betancourt really educated my husband and I on dental health and that it's a continual thing. Don't wait until something happens. You have to continually be proactive in taking care of your health because so much of the rest of your body's health is affected by your dental health. The one thing about finding someone that you can really trust with your mouth . . . Dr. Betancourt is such an amazing guy. I feel really close to him. I have kind of a love/love relationship with my dentist. He asks me about my grandkids, I ask his about his kids and it's just a joy to come in. It's not all about the teeth. It's about the person when you're dealing with Dr. Betancourt, and I think that makes such a huge difference. Like I said, customer service, it's all about the experience. It's not just about the product, and so if you can make the experience exceptional, then why wouldn't you come here?