Greetings from Advanced Dentistry of Blakeney

Drs. John Pinnix and George Betancourt would like to extend our sincerest best wishes to you and your families. We hope that you continue to navigate these most difficult times with strength, perseverance and the promise that we will all soon return to 'business as usual'.

Please note, the purpose of this email is not to go into detail about our office protocols during the current COVID- 19 response. We always have and will continue to maintain the highest level of aseptic and sterilization techniques. Regarding our office hours, we are presently closed as a result of recommendations provided by the Centers for Disease Control and Prevention as well as the American Dental Association. For patients with upcoming appointments, trust that we will communicate directly with you via phone call to reschedule them as we learn more about our current situation.

For the time being, we want to extend to you, our patients, the helping hand you need during these times for all things dental. While we may be limited in terms of office hours and available services, Drs. Pinnix and Betancourt remain available to you via other modalities. For example, we ask that you please find and follow our social media pages, pinnixandbetancourt on Instagram, Advanced Dentistry of Blakeney on Facebook, and @BlakeneySmiles on Twitter. We will use these social media outlets as a means of communication and also a way to provide a Question & Answer forum for general questions anyone may have.

For personal/private needs related to ongoing treatment or your dental health, we will be available to schedule a virtual consultation. This may be accomplished via FaceTime, Zoom meeting or other platform whereby we may have a face to face encounter. These will be available to you, our patient, as a courtesy.

These are unprecedented times for us all. We strive to be on the front edge of the capabilities and service we provide our patients. Much of that depends on our availability and communication. We are here and we will, across any medium possible, provide the guidance you need during these difficult times. We ask that you please reach out to us either via email to the office (, one of our social media platforms, or our phone line from which you can leave a message. We will make every effort possible to get back to you in a timely manner.

From Drs. Pinnix, Betancourt and our entire staff at Advanced Dentistry of Blakeney, we hope you and your families manage the COVID-19 pandemic with an abundance of care, caution and respect for the well being of our community.


Drs. John M. Pinnix, George A. Betancourt and the staff of Advanced Dentistry of Blakeney


A knocked out tooth, severe jaw pain, or excessive bleeding can be stressful and scary for any patient. Recognizing the difference between an dental emergency and a non-urgent oral health issue can alleviate fears of the unknown. At Advanced Dentistry of Blakeney in Charlotte, NC, our team provides comprehensive services for families who need care from an emergency dentist. Dr. John M. Pinnix IV and Dr. George A. Betancourt can evaluate your case and prescribe the appropriate treatment so you get relief from your symptoms as quickly as possible. 

If you are experiencing persistent bleeding or severe pain, call us immediately at (704) 543-1102 to discuss your condition. If our team is unavailable for any reason, make your way to the nearest emergency room. Seeking care promptly will help alleviate any pain or discomfort. 

An person rubbing their jawbone with their mouth open
Severe pain and discomfort are primary indicators of a dental emergency.

Defining a Dental Emergency

Certain situations are more urgent, while others can wait until normal business hours for treatment. The most common types of dental emergencies include:  

  • Persistent bleeding for more than 24 hours
  • Loose or knocked out tooth
  • Cracked tooth
  • Jaw trauma
  • Painful toothache

A member of our team can advise you over the phone to determine whether you need immediate assistance.

If you experience a dental emergency, it is important to have the condition assessed as soon as possible. If left untreated, a minor problem could worsen, eventually compromising your oral health.

How to Handle Emergency Scenarios 

After contacting our office, there are a few things you can do to preserve your teeth or minimize pain on your way to your appointment. Our recommendations will depend on the specific emergency. 

Knocked-Out Tooth

If an adult tooth is partially or fully avulsed – or knocked out – locate the tooth and grasp it by the crown. Try not to touch the root. Carefully rinse the tooth off and attempt to place it back into the socket. This will keep it moist and protected until you make it to our office. If it is too painful to do so, place the tooth in a container filled with saltwater or milk. If treated quickly, a knocked-out tooth can be replanted. 

Severely Chipped Teeth 

If a tooth is cracked, swish your mouth out gently with a warm saltwater rinse. In addition to soothing the area, the rinse will keep it clean. If there are any sharp edges irritating the tongue, lips, or cheeks, you can cover the damaged area with a piece of sugarless gum or orthodontic wax, which you purchase at a local drugstore.

Swelling and Inflammation

Oftentimes, swelling will accompany a toothache or infection. If this occurs, take an over-the-counter anti-inflammatory and apply a cold compress to the external jaw to reduce swelling.

Non-Urgent Dental Issues 

In many instances, a scary situation may not actually be a dental emergency. Examples include:

  • Lost filling, crown, or bridge
  • Minor chips or fractures that do not cause pain
  • Damaged retainer or night guard
  • Dull toothaches

Although you should seek treatment promptly for these situations, you can usually wait until our office is open to schedule your appointment. 

Do Not Delay if You Have an Emergency

If you are experiencing a dental emergency, it is important to have the condition assessed as soon as possible. If left untreated, a minor problem could worsen and eventually compromise your oral health. Knocked out teeth can only be effectively replaced if they are promptly treated. Scheduling an appointment right away can save you time and money on more complex tooth replacement options such as dental implants

Call Our Office Today

Whenever you experience a dental emergency, Drs. Pinnix and Betancourt at Advanced Dentistry of Blakeney are available to help. We perform virtually every dental treatment in our office, allowing you to get an accurate diagnosis and corresponding procedure performed on the same day. To schedule a consultation at our practice, contact us online or call us at (704) 543-1102.

Contact Us Today

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Charlotte Office

8918 Blakeney Professional Dr
Ste 100
Charlotte, NC 28277

Open Today 8:00am - 5:00pm